Your metrics are the foundation of every AI output Forepost generates. The Daily Brief, Board Pack, and AI Business Case all draw on the ticket volume, CSAT, response time, deflection rate, and utilisation figures you enter in Settings. Stale numbers produce generic insights — up-to-date numbers give you a Brief that reflects what’s actually happening in your queue right now.Documentation Index
Fetch the complete documentation index at: https://docs.forepost.ai/llms.txt
Use this file to discover all available pages before exploring further.
How to update your metrics
Open Settings
Click ⚙ Settings in the left sidebar. The Settings page opens with three sections: Workspace, Update metrics, and Update team.
Fill in the metric fields
Scroll to the Update metrics section. Enter current values in the fields that have changed since your last update. You don’t need to fill every field on every visit — update the ones that have new data.
Changes only persist after you click Save changes. If you navigate away from the page before saving, your edits will be lost.
Metric fields reference
The table below describes every field in the Update metrics section, including the unit Forepost expects and an example value.| Field | What it measures | Unit | Example value |
|---|---|---|---|
| Weekly ticket volume | Total tickets received in the current week | tickets | 847 |
| Volume change vs last week | Percentage increase or decrease in weekly ticket volume compared with the previous week | % | +12 |
| CSAT score | Your current customer satisfaction score | % | 91.2 |
| CSAT change vs last month | Change in CSAT score compared with the same period last month | pp | -1.8 |
| First response time | Average time between ticket creation and the first agent reply | hours | 4.2 |
| Response time change vs last week | Percentage change in first response time compared with last week | % | -7 |
| AI deflection rate | Percentage of tickets resolved without a human agent | % | 67 |
| Deflection change vs last month | Change in AI deflection rate compared with last month | pp | +3.2 |
| Open tickets right now | Current count of open tickets in your queue | count | 34 |
| Agent utilisation | Percentage of your team’s total capacity currently in use | % | 84 |