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Documentation Index

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Forepost is an AI Chief of Staff for customer experience leaders. Instead of spending hours pulling reports and writing stakeholder updates, you connect your support data once and Forepost delivers a clear, confident narrative of your support function — every day, on demand, and in board-ready format. Whether you’re managing a two-person team or scaling toward 50 agents, Forepost gives you the situational awareness you need to lead effectively.

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Who Forepost is for

Forepost is built for CX leaders and support operations managers at B2B SaaS companies — people responsible for service quality, team performance, and executive reporting. If you’re the person who owns CSAT, tracks ticket volume, briefs leadership on support health, or makes the case for headcount, Forepost is your command centre.

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Core features

Daily Brief

A fresh AI-generated narrative summary of your support function every morning — highlights, risks, and what to act on today.

Metrics

Your key CX metrics in one view: ticket volume, CSAT, first response time, AI deflection rate, open tickets, and agent utilisation.

Team

Track individual agent performance, spot who needs support, and keep a running record of flags and coaching notes.

Ask Forepost

Ask any question about your support data in plain language and get a data-driven, actionable answer instantly.

Board Pack

One-click executive CX summaries with highlights, risks, and recommendations — ready to drop into your next board deck.

Headcount Calculator

Model capacity scenarios, find your team’s breach date, and generate a business case for your next hire.

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How Forepost works

You enter your current metrics and team data during onboarding — it takes about five minutes. Forepost saves that data to your account and uses it to power every AI feature on the dashboard. When your numbers change, you update them in Settings and everything refreshes. There is no integration required to get started. You bring the data; Forepost brings the analysis.
Forepost does not connect directly to your support platform — you enter metrics manually. This keeps setup fast and gives you full control over what the AI reasons about.