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Documentation Index

Fetch the complete documentation index at: https://docs.forepost.ai/llms.txt

Use this file to discover all available pages before exploring further.

Ask Forepost is a conversational AI interface grounded in your workspace data. Instead of writing a query in a BI tool or manually cross-referencing your metrics, your team data, and your own judgement, you ask a question in plain language and get a direct, actionable answer. It works like a knowledgeable colleague who has read everything in your Forepost workspace and is ready to help you think.

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What Ask Forepost has access to

When you send a question, Forepost reasons across everything in your workspace:
  • Your current metric values (CSAT, weekly volume, first response, AI deflection, open now, agent utilisation) and their trends
  • Your agent roster, including ticket counts, CSAT scores, statuses, and any flag or review notes
  • Your company name and connected support platform
This means answers are specific to your situation — not generic CX advice.

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Suggested prompts

When you open Ask Forepost for the first time (or when there are no messages in the current session), you’ll see five suggested prompts to get you started:
  • “What’s driving my CSAT trend?”
  • “Should I be worried about capacity?”
  • “Draft a Slack message to engineering about any bug spikes”
  • “What should I focus on this week?”
  • “Make the commercial case for a new hire”
Click any prompt to send it immediately, or type your own question in the textarea.

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How to send a message

  • Press Enter to send your message.
  • Press Shift+Enter to add a new line within your message without sending.
Forepost’s response appears in a card below your message, displayed in serif type for readability.

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Tips for asking good questions

“What’s my CSAT trend?” will give you a description. “Why is my CSAT trend declining and what should I do about it?” will give you analysis and recommendations. The more specific your question, the more useful the answer.
Ask Forepost can generate written output — Slack messages, email summaries, talking points for a meeting. Try prompts like “Draft a message to my team about this week’s volume spike” or “Write three bullet points I can use in my weekly report.”
Ask Forepost maintains context within a session. If you ask “What’s driving my CSAT trend?” and want to dig deeper, follow up with “Which agents are contributing to that?” without repeating background context.
Ask Forepost reasons from your workspace data. If your metrics are several weeks old, the AI will flag the limitation and its answers will be less precise. Update your metrics in Settings → Update metrics before a session where you need reliable analysis.
Before a leadership meeting or board update, ask “What are the three most important things I should say about CX this week?” or “Make the commercial case for a new hire.” The answers are grounded in your actual numbers, not generic talking points.
Ask Forepost is grounded in your workspace data, not the open internet or a generic CX knowledge base. Questions about your specific metrics, agents, and trends will produce the most accurate and useful answers.