Documentation Index
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Forepost Documentation
Your AI Chief of Staff for customer experience. Turn live support data into daily briefings, board-ready reports, and headcount forecasts.
Get started
Create your account, set up your workspace, and get your first AI Daily Brief in minutes.
AI Daily BriefA confident narrative summary of your support function, generated fresh every morning from your live data.
Board PackOne-click AI-generated executive CX summaries with highlights, risks, and recommendations — ready to paste into your deck.
Common tasks
Set up your workspaceEnter your company name, support platform, and key metrics so Forepost can personalise your experience.
Update your metricsKeep CSAT, ticket volume, first response time, and AI deflection rate current for accurate AI insights.
Manage your agentsAdd agents, track their ticket counts and CSAT scores, and flag anyone who needs attention.
Plan headcountModel capacity, find your breach date, and generate a board-ready business case for your next hire.
Ask ForepostGet data-driven, actionable answers about your support function — on demand, in plain language.
FAQ & troubleshootingAnswers to common questions and solutions to issues you might run into.