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Every other CX tool looks backwards. Forepost is named after the advance position that watches the horizon, and the Horizon tab is where that’s literal.

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What it shows

Three projection cards plus a capacity strip:
  • Volume: current weekly tickets, projected at 7d / 14d / 30d.
  • CSAT: current score, projected on the monthly delta.
  • First response time: current mean, projected on the weekly trend.
  • Capacity: weeks until your team breaches its target utilisation, plus the date.
Each metric card draws a small sparkline. The line is solid up to now and dashed beyond (projection territory).

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Where the trend comes from

Forepost takes the latest snapshot from your metrics_history (every Settings save creates one) and compares it to the most recent snapshot at least six days earlier. If two snapshots that far apart exist, the trend is computed from real data and the card labels its source as from history. If you’ve only saved Settings once, there’s no second point to compare. The card falls back to the weekly/monthly delta you typed in onboarding and labels itself user estimate. Both are honest.

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What to pre-empt

Below the cards, Forepost generates a single short paragraph: what’s likely to happen and what to act on now. It leads with whichever signal is loudest:
  • Capacity breach if it’s under 8 weeks
  • Volume surge if it’s growing fast
  • CSAT drift if the trajectory crosses a threshold
  • Otherwise: “steady horizon, current trends hold”

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When Horizon holds

Same rule as the Daily Brief: if your workspace is below the completeness threshold, the Horizon page shows a holding banner instead of a projection. No fabricated trend lines.