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The Headcount tab is a live what-if model. Drag the sliders, watch the breach date and the cost shift. The same maths drives Horizon’s capacity card and the Capacity headroom signal on the Watchlist.

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The six inputs

Defaults seed from your current workspace numbers, so you start from your real state.

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The four outputs

If volume isn’t growing, the breach date returns “no breach” and capacity is treated as stable.

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The 28-week chart

Three lines projected forward 28 weeks:
  • Volume (blue), tickets that will hit human queue, deflection-adjusted.
  • Current capacity (red dashed), what the existing team can handle at target utilisation.
  • +1 hire capacity (green dashed), the same line if you add one agent today.
Two vertical markers: a black dashed Hire by line and a red dashed Breach line. The instant the volume line crosses Breach, you’re past target utilisation and CSAT starts degrading downstream.

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The AI Business Case

Below the chart, Generate case produces a board-ready, three-paragraph argument for the hire. It uses the exact numbers from your sliders, current state, breach week, hire-by week, cost, and argues the cost of not hiring. Plain prose, no bullets. Copy-button ready. Voice is the standard Forepost voice, direct, sharp, named numbers.

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When the case won’t generate

Same gate as everything else AI-driven: workspace below the completeness threshold → templated refusal, no Anthropic call. Fill in the missing fields in Settings, then come back.

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How the maths works

Documented separately in Capacity model. The short version: target utilisation × per-agent throughput × team size = team cap. Project forward against deflection-adjusted volume. The crossover is the breach date.