> ## Documentation Index
> Fetch the complete documentation index at: https://docs.forepost.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Questions Forepost gets asked most.

<AccordionGroup>
  <Accordion title="Does Forepost connect to my helpdesk?" icon="plug">
    Yes for **Intercom** — full OAuth, live metric refresh every 15 minutes, worst-CSAT conversation sampling, account ingestion, and Triage v1 reply drafting. OAuth scaffolds exist for **Front, Plain, and Zendesk**, but the metric adapters for those are still stubs in beta — CSV import remains the live path there. See [Intercom integration](/help/intercom) and [Front, Plain, Zendesk](/help/front-plain-zendesk).
  </Accordion>

  <Accordion title="What model does Forepost use?" icon="microchip">
    Different surfaces use different models so cost matches the job:

    * **Daily Brief / Weekly Watch / Ask Forepost / Triage drafts:** `claude-sonnet-4-6`
    * **Board Pack:** `claude-opus-4-7` (single export, worth the spend)
    * **1:1 agendas / onboarding suggestions / eval judge / theme suggestions:** `claude-haiku-4-5`

    Briefs use prompt caching to keep cost predictable.
  </Accordion>

  <Accordion title="Is my data sent to Anthropic?" icon="shield">
    Your eight metrics, team list (names + ticket counts + CSAT, no message content), and active decisions are included in the brief's system prompt. When Intercom is connected, **summaries** of your worst-CSAT conversations are included — never the full message body. The summaries are written by Haiku and stored as one-line topic + tone reads. For [Triage](/help/triage), the customer's latest message body IS sent to Claude to draft a reply.

    CSV row content stays in your browser; only aggregated metrics are persisted.
  </Accordion>

  <Accordion title="Can I change the brief's tone?" icon="quote-left">
    The Daily Brief / Weekly Watch voice is part of the product opinion: direct, commercially sharp, no padding. See [Voice & tone](/reference/voice).

    For [Triage](/help/triage), you can add a workspace-level **tone hint** that feeds into every draft prompt ("warm but concise", "British English").

    If a brief framing isn't right, click **Regenerate** — the prose changes even when the numbers don't.
  </Accordion>

  <Accordion title="Can I add my own metrics?" icon="ruler">
    The Watchlist is curated. Adding a metric requires it to map cleanly to most CX functions and to be readable from a CSV import. We're conservative about additions — the discipline of narrow attention is the product. If there's a metric you're missing, email [kian@forepost.ai](mailto:kian@forepost.ai); requests are tracked.
  </Accordion>

  <Accordion title="Who can see my data?" icon="users">
    You and anyone you invite. Workspaces support Owner, Admin, and Member roles. Owners and Admins read and edit everything. Members are read-only and only see agents in their department (plus their own row, if linked). See [Teammates](/help/teammates).
  </Accordion>

  <Accordion title="Does Forepost read tickets?" icon="ticket">
    For the **Daily Brief**, Forepost reads aggregates plus a small sample (up to 5 per week) of the worst-rated conversations to ground the read in real customer language. Only model-written summaries are stored, never the full body.

    For **[Triage](/help/triage)**, Forepost reads the customer's most recent message in each open conversation in order to draft a reply. The body is stored long enough to render in the Triage view; on Send, only the agent-approved final text is logged.

    For **[Accounts](/help/accounts)** sync, only company metadata and aggregated per-company CSAT / volume / FRT are read.
  </Accordion>

  <Accordion title="Is there an API?" icon="code">
    Internal-only at the moment. The worker exposes the endpoints the SPA needs. A public API isn't on the near roadmap — when helpdesk integrations land more deeply, third-party tools can use the helpdesk side rather than ours.
  </Accordion>

  <Accordion title="How do I cancel?" icon="circle-stop">
    The beta is free. When billing turns on, cancel in **Settings → Account** (not yet built). If you need to stop emails before then, switch off Daily Brief and Weekly Watch in Settings. See [Email & unsubscribing](/help/email).
  </Accordion>

  <Accordion title="How do I delete my account?" icon="trash">
    Email [privacy@forepost.ai](mailto:privacy@forepost.ai) with the subject *Account deletion request*. Workspace, subscription, history, and archived briefs are all removed within 30 days, in line with GDPR's right to erasure. A formal in-app delete-account flow is on the roadmap.
  </Accordion>
</AccordionGroup>